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Refund Policy

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14-day money-back guarantee. If you’re not happy with your first Sprint pass or the first payment of your first Puzzle Club subscription, ask within 14 days of paying and we’ll refund it in full. No questions asked.

What’s covered

Once per plan per customer:

Switching between monthly and yearly Puzzle Club, or joining again after cancelling, doesn’t start a new guarantee. The 14 days start on the day you pay. Later renewal payments aren’t part of the guarantee, so if you don’t want the next renewal, cancel before it; you get an email reminder before each yearly renewal. If something has gone wrong, write to us anyway.

How to ask for a refund

Email support@ninebrook.com from the address you paid with (or tell us that address), or reply to your Polar receipt email. Polar, our reseller, can also process the refund. You don’t need to give a reason.

How you get your money back

Polar, our merchant of record, sends the refund to the card or payment method you used. How quickly it shows up depends on your bank or card provider. When a purchase is refunded, the plan it paid for ends, and a refunded subscription is cancelled too, so you won’t be charged again.

Cancelling a subscription

Open Digitlark and tap “Manage my plan”: it takes you to Polar’s customer portal, where you can cancel in a few clicks. Every receipt and renewal email from Polar also has a link to that portal. Or email support@ninebrook.com and we’ll cancel it for you.

Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again. Cancelling stops future payments but doesn’t refund past ones on its own: if you’re within 14 days of your first payment, ask us and we’ll refund it.

If we close an app or a plan

We’ll tell you by email at least 30 days ahead, stop all renewals, and refund the unused part of any prepaid period, such as a Sprint pass or a yearly Puzzle Club plan.

Your legal rights

This policy is in addition to your rights under consumer law. If you’re in the EU or the UK, you may also have a legal right to withdraw from a purchase; on a first purchase, our 14-day guarantee gives you at least as much. Where the law where you live gives you more, those rights apply.