Contact
Email is the best way to reach us. It goes straight to the person who runs Ninebrook.
We reply within 2 business days.
To help us help you
- Which app it’s about (for example, Digitlark).
- The email address you paid with, if it’s about a purchase.
- What happened, and what you expected. A screenshot helps.
Payments, receipts and cancelling
Polar, our merchant of record, handles payments, receipts, invoices, tax and payment disputes. If you’re thinking of disputing a charge with your bank, please write to us first: we can usually fix things quickly, and a refund within 14 days of a first purchase needs no reason.
To manage or cancel a plan. Open Digitlark and tap “Manage my plan”: it takes you to Polar’s customer portal, where you can cancel in a few clicks. Every receipt and renewal email from Polar also has a link to that portal. Or email support@ninebrook.com and we’ll cancel it for you.
About us
Ninebrook is a small app studio run by one person, based in Singapore.